Question 1

How do I place an order?

Accepted Answer

The fastest way is to fill out our Order form — just pick a package or trays, choose your delivery date and time, and submit. We'll confirm the details with you via Messenger or a phone call. You can also message us directly on Facebook Messenger.

Question 2

How far in advance should I reserve?

Accepted Answer

We recommend reserving at least 24 hours before your event to guarantee your preferred delivery schedule. For large parties, fiestas, and holiday dates (like Christmas and New Year), please book 3–5 days ahead as slots fill up quickly.

Question 3

Do you deliver, and where?

Accepted Answer

Yes! We deliver across Metro Manila and nearby areas. Free delivery within the city for orders over ₱1,500. Delivery fees for areas outside our free zone depend on your location — we'll confirm the exact fee when we process your order.

Question 4

Can I choose a specific delivery time?

Accepted Answer

Absolutely. On the Order form you can select your preferred delivery date and time slot. We'll do our best to arrive on schedule so your food is fresh and ready before your guests. We'll message you if any adjustment is needed.

Question 5

What payment methods do you accept?

Accepted Answer

We accept GCash, Maya, Bank Transfer, Cash on Delivery. 50% down payment to reserve your schedule. The remaining balance can be settled upon delivery.

Question 6

Is a down payment required to reserve?

Accepted Answer

Yes. 50% down payment to reserve your schedule. This secures your slot and delivery schedule. Once we receive your down payment, your reservation is confirmed.

Question 7

How many people does one bilao serve?

Accepted Answer

Each bilao is generously portioned. As a guide, one bilao is good for 8–12 pax depending on the item and whether it's a main or a side. Our party packages list the exact serving size — and if you're unsure, message us with your headcount and we'll recommend the right bundle.

Question 8

Can I customize a package or mix items?

Accepted Answer

Of course! You can add à-la-carte trays to any package, or tell us your budget and headcount and we'll build a custom spread for you. Just add your requests in the 'Special Instructions' field on the Order form.

Question 9

What is your cancellation policy?

Accepted Answer

Plans change — we get it. You may reschedule or cancel at least 24 hours before your delivery date. Down payments for cancellations made within 24 hours may be non-refundable as ingredients are already prepared. Message us as early as possible and we'll do our best to accommodate.

Question 10

Are your trays freshly prepared?

Accepted Answer

Always. Every tray is cooked fresh on your delivery date using quality ingredients — never pre-frozen or reheated from days before. That's our promise of home-made quality for your celebration.

Frequently Asked Questions

Ordering

Reservations

Delivery

Payment

Servings

Ready for Your Next Celebration?